Terms of Service

1. What Ajira is

Ajira helps you find jobs, check how your CV fits a job, draft application answers, tailored CVs and cover letters from your own CV, fill ordinary fields on application forms, and track your applications. You stay in control: you review everything, and you submit every application yourself. Ajira never submits an application for you.

2. Your account

• You must be at least 18 years old to use Ajira.
• Give accurate information, keep your password and sign-in codes private, and tell us at privacy@ajira.ai if you think someone else has accessed your account.
• One person per account. You are responsible for activity on your account.
• If you sign in with Google, Google's terms also apply to your Google account.

3. Your content and AI-generated drafts

You keep ownership of the CV, profile and other content you add ("your content"), and of the drafts Ajira creates for you. You give us permission to store and process your content only to provide, secure and improve Ajira for you, including sending it to our AI and other service providers as described in the Privacy Policy.

Ajira's fit scores, answers, CVs and cover letters are drafts generated with AI from the CV you provide. They can be incomplete or wrong. You are responsible for reviewing and correcting everything before you use it, and for making sure everything you submit to an employer is true. A fit score is guidance, not a prediction that you will be shortlisted or hired. Ajira does not guarantee interviews, job offers or any employment outcome.

You confirm that you have the right to upload your content, and that it doesn't include other people's personal data except as needed for your applications (for example, referees you are allowed to list).

4. Acceptable use

You agree not to:

• use Ajira to create false or misleading applications, or to claim qualifications or experience you don't have;
• break the law, or the terms of any job site or employer you use Ajira with;
• create multiple accounts to get around free allowances or fair-use limits, or share an account;
• scrape, overload, reverse engineer, or try to bypass Ajira's security, usage limits or payment checks;
• upload malware, or use Ajira to harass anyone or to process other people's data without permission.

We may limit, suspend or close accounts that break these terms or put Ajira or other users at risk.

5. Plans, payments and renewal

Ajira has a Free plan and paid options: Standard and Platinum, billed monthly or quarterly, and the one-off Job Sprint pass. Current features, allowances and prices are shown on the pricing page and in Settings before you pay. Prices are in Kenyan shillings (KES) if your saved preferred country is Kenya, and in US dollars (USD) otherwise, and include any applicable taxes unless stated otherwise.

• Free trial. New accounts get a free 7-day trial of Platinum with a limited number of AI jobs. It ends automatically, needs no payment details and never turns into a paid plan on its own.
• Payments are processed by Paystack. Paystack's terms apply to your payment.
• Plan periods. A monthly plan runs for one month from when it starts, and a quarterly plan for three months, with a fresh job allowance each month. A Job Sprint runs for 7 days. Allowances don't roll over.
• Automatic renewal applies only if you choose it at checkout when paying by card. We then charge the same card for your next period shortly before your current period ends, at the price shown in Settings. You can turn automatic renewal off, or remove your card, in Settings at any time before the renewal charge. M-Pesa payments and Job Sprints never renew automatically.
• Upgrades from Standard to Platinum take effect immediately, and you pay only the difference for the time left. Moving down to Standard or Free takes effect at the end of your paid period.
• Refunds. Payments are non-refundable, including for unused allowances or time, except where the law requires a refund or we charged you in error. If you think a charge is wrong, email privacy@ajira.ai within 30 days with your payment reference.
• Price changes apply from your next period. We'll show the new price before you pay, and tell you in advance if your plan renews automatically.
• Referral rewards are free extra days we may give when someone you invite buys a plan. They have no cash value and may be changed or withdrawn, and we may refuse rewards earned through self-referrals or abuse.

6. Free plan and fair use

The Free plan and its one-time welcome pack are offered at our discretion. To keep Ajira available for everyone, we apply fair-use and safety limits, such as daily limits and temporary pauses on free AI analysis during very high demand. Saved work, job links and manual applications stay available when those limits apply.

7. Other websites and services

Job listings and links come from third-party job sources and employers. We don't control those sites, their job listings or how they handle your application, and we aren't responsible for them. Their own terms and privacy policies apply when you use them.

8. Our service

Ajira, including its software, design and brand, belongs to us. We give you a personal, non-transferable right to use Ajira under these terms. We work to keep Ajira available and accurate, but we may change, suspend or stop features, and there may be interruptions. We'll give reasonable notice of significant changes where we can.

9. Ending your use

You can stop using Ajira at any time, and you can ask us to delete your account at privacy@ajira.ai (see the Support page). We may suspend or close your account if you seriously or repeatedly break these terms, or if the law requires it. If we close your account without a breach on your part, we will refund the unused part of any prepaid period.

10. Disclaimers and limits on liability

Ajira is provided "as is" and "as available". To the extent the law allows, we don't give warranties that Ajira will be uninterrupted or error-free, or that its AI-generated content will be accurate or suitable for your purpose.

To the extent the law allows, we are not liable for indirect or consequential losses, such as a missed job opportunity or lost earnings, and our total liability to you for any claim about Ajira is limited to the amount you paid us in the 3 months before the claim. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer under Kenyan law.

11. Changes to these terms

We may update these terms. We'll post the new version here with a new effective date and, for significant changes, tell you by email or in the app before they take effect. If you keep using Ajira after the changes take effect, the new terms apply.

12. Governing law and disputes

These terms are governed by the laws of Kenya. If you have a problem, please email us first so we can try to resolve it. Any dispute that can't be resolved informally will be handled by the courts of Kenya.

13. Contact

Tatua Solutions (operator of Ajira), Kenya
Email: privacy@ajira.ai