Support
Need help? Email privacy@ajira.ai from the email address on your Ajira account. Tell us what you were doing, what you expected and any error message you saw, plus your browser and extension version if it's about the Chrome extension. Please don't send passwords, sign-in or recovery codes, or your full CV.
Plans and payments
Current plans and prices are on the pricing page. Prices follow the preferred country saved in your profile: Kenya pays in KES by M-Pesa or card, and other countries pay in USD by card. Free never expires.
You can upgrade from Standard to Platinum at any time and pay only the difference for the time left. Moving down to Standard, or back to Free, takes effect when your current paid period ends. A Job Sprint is a one-off 7-day pass and never renews.
Card payments renew automatically only if you chose that at checkout. You can turn automatic renewal off, or remove your saved card, in Settings at any time. M-Pesa payments never renew automatically.
If Settings says a payment needs review, don't pay again. Email us with your payment reference and we'll sort it out.
Your data
In Settings you can export a copy of your workspace or delete it. Deleting your workspace removes your saved CV, profile, analyses, documents and applications. Your account, payment records and usage counters stay, so deleting data doesn't reset your monthly allowance. Clearing the tracker removes only application records.
Deleting your account
To delete your account completely, email privacy@ajira.ai from the email address on your account with the subject "Delete my account". We may ask you to confirm you control the account; we will never ask for your password. We aim to complete requests within 30 days and will tell you which records the law requires us to keep, such as payment records. See the Privacy Policy for details.
Deleting your account doesn't remove what's stored in your browser. Sign out of the Chrome extension and uninstall it to clear its local data.